Wash Terms of Service

02Who You're Contracting With

"Express Wash Car Wash" (also referred to in these Terms as "Express Wash," "we," "us," or "our") is a registered fictitious name under which we operate car wash locations across Florida. Each Express Wash Car Wash location is owned and operated by its respective Florida limited liability company, all doing business as Express Wash Car Wash.

For legal inquiries, service of process, or to identify the specific operating entity for a given location, contact us at he***@****************sh.com.

03Unlimited Wash Club Memberships

The Unlimited Wash Club is an auto-renewing monthly membership program that allows you to wash a single registered vehicle as often as you like, with no daily limit, at any Express Wash Car Wash location during regular business hours. Memberships are offered in tiered plans (Standard, Premium, Ultimate with Ceramics, and Diamond with Graphene) at the published monthly rate for each tier. Every tier includes unlimited washing; the tiers differ in the wash package and protection applied, not in how often you may wash.

Memberships apply to one vehicle and license plate (or one vehicle and RFID tag, where applicable). Memberships are not transferable to other individuals. To change the registered vehicle on your account, contact the location where the account was established.

Personal Use & Fair Use

Unlimited washing is provided solely for the personal, non-commercial use of the single vehicle registered to your account. Your membership does not permit washing more than one vehicle on a single membership, rotating or substituting vehicles to share a membership, washing vehicles for compensation or on behalf of a business, or reselling washes to third parties. We reserve the right to limit, suspend, or terminate any membership used in a manner inconsistent with personal use, or in a manner that we reasonably determine to be abusive, fraudulent, or disruptive to other customers, as further described in Sections 12 and 15A.

Diamond Guest Pass

Diamond memberships include one complimentary Diamond guest pass per calendar month, issued on the first day of each month. A guest pass is valid for a single wash on one non-member vehicle. Guest passes do not accumulate or roll over if unused, have no cash value, are not redeemable for cash or credit, and may not be sold, auctioned, or otherwise exchanged for value. Guest passes are void upon cancellation or termination of the associated Diamond membership.

04Family Plans

Family Plans allow members to add additional household vehicles to a single account at a 25% discount on each additional vehicle's monthly rate. To qualify, all vehicles must be registered to the same household address and billed to the same payment method on file. The vehicle on the highest-priced tier is treated as the primary, with the discount applied to each additional vehicle's tier. There is no cap on the number of vehicles that may be added.

Each vehicle added under a Family Plan receives its own Unlimited Wash Club membership at the tier selected for that vehicle, and may wash as often as you like subject to the personal and fair use terms in Section 3. The Family Plan discount reduces the price of additional vehicles; it does not limit how often any vehicle may be washed.

If a household composition changes (such as a vehicle leaving the household), contact your home location to remove or transfer the vehicle to its own account.

05Annual Plans

Annual Plans are prepaid 12-month memberships sold at a discount to the monthly rate (currently 16% off) and apply to a single vehicle.

ANNUAL PLANS ARE NON-REFUNDABLE ONCE PURCHASED, EXCEPT WHERE REQUIRED BY APPLICABLE LAW. ANNUAL PLAN FEES WILL NOT BE REFUNDED FOR ANY REASON, INCLUDING BUT NOT LIMITED TO NON-USE, CHANGE OF MIND, RELOCATION, VEHICLE SALE, ACCOUNT INACTIVITY, OR MID-TERM CANCELLATION. THIS NO-REFUND POLICY APPLIES IN FULL FROM THE DATE OF EACH PURCHASE.

Annual Plans auto-renew on the anniversary date of your purchase using the payment method on file. You can cancel auto-renewal at any time before your anniversary date by contacting us at least seven (7) calendar days in advance using the methods in Section 7. Cancelling auto-renewal prevents the next 12-month term from being charged; it does not refund any unused portion of your current term, which remains non-refundable as described above.

We will send you advance notice before each anniversary renewal using the contact information on your account (email or SMS, as applicable). The Annual Plan discount does not stack with the Family Plan discount; you may choose one benefit or the other for any given vehicle, but not both. Annual Plans are non-transferable. Renewal pricing will reflect the published Annual Plan rate in effect at the time of renewal; we will give you reasonable advance notice of any material price change before it takes effect.

06Auto-Renewal & Billing

MONTHLY MEMBERSHIPS AUTO-RENEW EACH MONTH ON THE ANNIVERSARY DATE OF YOUR SIGN-UP, AND ANNUAL PLANS AUTO-RENEW EACH YEAR ON YOUR PLAN ANNIVERSARY DATE, UNTIL YOU CANCEL. THE PAYMENT METHOD YOU PROVIDED WILL BE CHARGED AUTOMATICALLY UNLESS YOU CANCEL AT LEAST SEVEN (7) CALENDAR DAYS BEFORE YOUR NEXT BILLING DATE.

You authorize us to charge the credit or debit card on file for the applicable membership fee on each anniversary billing date. You are responsible for keeping your payment information current. To update your payment method, billing address, email, or other account information, contact your home location.

If we are unable to charge your payment method (due to expiration, insufficient funds, or other reasons), we will attempt to charge the card on file daily for up to 14 days. If payment cannot be collected during this period, your account will be automatically deactivated. To reactivate, contact your home location with updated payment information.

No refunds will be issued for partial months, unused days, or non-usage of monthly memberships. Mid-cycle changes (such as upgrading or downgrading a tier, or removing a vehicle from a Family Plan) take effect at the next billing cycle and do not entitle you to refunds for the current period. Annual Plan refund terms are described in Section 5.

06AElectronic Communications & Signatures

By enrolling in a membership, providing your email address or mobile phone number, signing electronically, or otherwise interacting with our services electronically, you consent to receive communications from Express Wash Car Wash electronically, including by email, SMS/text message, through our website, or through our membership systems.

These communications may include billing notices, payment confirmations, cancellation confirmations, membership updates, pricing changes, legal notices, promotional communications, operational notifications, and other account-related communications.

You agree that electronic notices, disclosures, agreements, records, and signatures satisfy any legal requirement that such communications be provided in writing.

07Cancellation

You may cancel your Unlimited Wash Club monthly membership at any time, for any reason. You may also cancel auto-renewal of your Annual Plan at any time before your anniversary renewal date. To avoid being charged for an upcoming monthly renewal or annual renewal, you must contact us using one of the following methods at least seven (7) calendar days before your next scheduled billing or renewal date:

• Use the online Membership Portal to manage or cancel your membership
• Call your home location during regular business hours
• Visit the location where your membership was established

Cancellations received less than seven (7) calendar days before the next billing or renewal date will take effect after that upcoming charge. Your membership will remain active through the end of the paid period.

You will receive confirmation of your cancellation. You are responsible for retaining your cancellation confirmation for your records. If you do not receive confirmation within two (2) business days, please follow up to ensure your request was received and processed.

Annual Plans are non-refundable once purchased, as described in Section 5. Cancellation of an Annual Plan stops the next renewal but does not refund any portion of your current paid term.

08Single Wash Purchases

Single washes (also called "retail washes") are sold on a per-visit basis at the published prices in effect at the time of sale.

Single washes are non-refundable once the vehicle has entered the wash tunnel or the service has been initiated. If you are unsatisfied with a single wash, please notify a team member before leaving the property and we will issue a complimentary rewash at our discretion. Rewash requests made after leaving the property may be considered case-by-case at the manager's discretion but are not guaranteed.

09Gift Cards

Express Wash Car Wash gift cards are available for purchase in any dollar amount at our four Florida locations. Gift cards may be used toward:

• Single washes at any Express Wash Car Wash location
• Interior cleaning services at our Kissimmee location only

Gift cards cannot be applied to monthly memberships, Family Plans, or Annual Plans. Gift cards do not expire, are non-refundable, and cannot be exchanged for cash except where required by law. Lost or stolen cards are handled on a case-by-case basis at the location where the card was purchased; replacement is not guaranteed. Treat gift cards like cash.

10Vehicle Eligibility

The following vehicles are not eligible to use our wash tunnels:

• Vehicles taller than 7'0" or wider than 7'0", including commercial trucks, RVs, trailers, and dual-axle vehicles
• Vehicles with open beds carrying loose cargo
• Vehicles with loose, damaged, broken, weathered, or aftermarket exterior components — including but not limited to spoilers, antennas, side mirrors, trim, moldings, wraps, ladder racks, light bars, bike racks, and bug deflectors
• Vehicles with pre-existing damage, rust, or unsecured body panels
• Vehicles with open or partially open windows, sunroofs, or convertible tops
• Motorcycles, mopeds, ATVs, and off-road vehicles
• Vehicles leaking fluids of any kind

It is your responsibility to inspect your vehicle and ensure it is safe to enter the wash tunnel. Our team members reserve the right to refuse service to any vehicle they believe may be unsafe, may damage equipment, or may itself sustain damage in the wash.

11Damage & Liability

Express Wash Car Wash uses modern, soft-touch, sensor-driven wash equipment maintained to industry standards. The wash process inherently involves physical contact with your vehicle, and incidents can occur.

What We're Responsible For

If we determine that damage to your vehicle was caused by a verifiable equipment malfunction during our wash process, we will work with you in good faith to repair the damage, subject to the limitations in Section 17. You must report any suspected damage to a team member before leaving the property. Failure to report alleged damage before departure may result in denial of the claim due to the inability to verify causation, inspect contemporaneous vehicle condition, or review applicable wash footage and equipment conditions existing at the time of service.

We reserve the right to inspect the vehicle, review camera footage of your wash, and inspect the wash equipment. We may decline claims where the cause cannot be verified or where the exclusions below apply.

What We Are Not Responsible For

We are not responsible for damage to or loss of:

• Aftermarket equipment or modifications — including but not limited to spoilers, antennas, mirrors, lights, wraps, decals, racks, or window tint
• Loose, damaged, broken, weathered, or improperly secured components, regardless of whether they appeared intact prior to the wash
• Pre-existing damage — including paint chips, scratches, dings, dents, rust, oxidation, water spots, or compromised clear coat
• Items left inside the vehicle, in the bed of a truck, or on the exterior of the vehicle
• Damage to soft tops, convertible tops, fabric tops, or vehicles with windows or sunroofs not fully closed
• Damage resulting from your failure to follow team member instructions or posted signage
• Damage from acts of God, weather, or other events beyond our reasonable control
• Damage, injury, or loss caused by the acts or omissions of other customers or third parties on or near our property — including but not limited to vehicle-on-vehicle contact at the entrance, in the wash tunnel, in line, on the vacuum lot, or while exiting our facilities
• Alleged damage not reported before the vehicle leaves the property, where Express Wash Car Wash is unable to verify causation, inspect contemporaneous vehicle condition, or review applicable wash footage and equipment conditions existing at the time of service

Disputes between customers. Express Wash Car Wash is not a party to, and does not mediate, resolve, or assume liability for, disputes between customers arising on or near our property. This includes vehicle-on-vehicle contact, property damage, or personal injury caused by another customer's vehicle — for example, a vehicle in front of you reversing into your car, accelerating into the vehicle ahead, failing to follow conveyor instructions, or otherwise colliding with another vehicle on the property. These matters are between the involved parties and their respective insurance carriers. We may, at our sole discretion, share applicable camera footage in response to a valid request from law enforcement or an insurance carrier conducting a claim investigation, but we are not obligated to investigate, take sides, or otherwise involve ourselves in resolving customer-to-customer disputes.

Claim Process

To submit a damage claim:

• Report the damage to a team member before leaving the property
• Complete an on-site damage claim form
• Allow our team and management to inspect the vehicle and the wash equipment, and to review footage
• Provide your contact information for follow-up

Management will review each claim individually and respond within a reasonable time. Final determination of any claim is at the sole discretion of Express Wash Car Wash management. Failure to follow the required claim reporting process may result in denial of the claim.

12License Plate & RFID Access

Membership access at our locations is granted via license plate recognition (LPR) technology and, where applicable, RFID tags. By registering a vehicle for membership, you authorize us to capture and store images of your license plate for the purpose of verifying membership status and granting access to the wash, as described in our Privacy Policy.

If RFID tags are issued, they remain the exclusive property of Express Wash Car Wash and must be surrendered upon membership termination or request. Tampering with, transferring, duplicating, or otherwise misusing an RFID tag or license plate registration will result in immediate membership termination, forfeiture of all fees paid, and may result in further action.

Membership sharing, unauthorized vehicle switching, manipulation of license plate recognition systems, RFID tampering, fraudulent account activity, or other abuse of membership access privileges may result in immediate suspension or termination of membership without refund.

13Promotions & Coupons

Promotional offers, discount codes, coupons, and SMS-distributed promotions are subject to their own specific terms, which may include expiration dates, location restrictions, eligibility requirements, and usage limits. Promotions cannot be combined with other offers, memberships, or discounts unless expressly stated. We reserve the right to modify or terminate any promotional offer at any time without notice.

14Hours, Closures & Pricing

Each location operates during published hours, which may vary by location and season. We reserve the right to close any location temporarily or permanently due to inclement weather, equipment maintenance, equipment failure, holidays, staffing limitations, public health emergencies, or any other reason. Temporary closures do not entitle members to refunds, credits, or extensions of membership.

Pricing for memberships, single washes, and other services is subject to change at any time without prior notice. Existing monthly members will be given reasonable advance notice (typically 30 days) of any monthly membership price increase, and may cancel before the new rate takes effect. Annual Plan pricing is locked for the current prepaid term; renewal pricing will reflect the published rate in effect at the time of renewal, with advance notice provided before any material change.

14AForce Majeure

Express Wash Car Wash will not be liable for delays, interruptions, closures, service limitations, equipment downtime, or failure to perform resulting from causes beyond our reasonable control, including but not limited to severe weather, hurricanes, flooding, power outages, utility interruptions, equipment failures, supply shortages, labor disruptions, governmental actions, public health emergencies, internet or telecommunications failures, or other acts beyond our reasonable control.

15Customer Conduct

You agree to comply with all posted signage, instructions from our team members, and applicable traffic and safety laws while on Express Wash Car Wash property. We reserve the right to refuse service, terminate memberships, or remove individuals from the premises for conduct that is unsafe, disrespectful to staff or other customers, or otherwise inconsistent with these Terms. Violation of these Terms may result in membership termination without refund.

15AReservation of Rights

Express Wash Car Wash reserves the right to refuse service, suspend memberships, deactivate accounts, deny promotional eligibility, terminate memberships, or restrict access to our facilities at any time for fraud, abuse, payment failures, safety concerns, repeated policy violations, misuse of membership privileges, conduct determined to be harmful to our staff or customers, or conduct that may damage our equipment or operations.

16Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Express Wash Car Wash and its owners, operators, affiliates, employees, agents, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of our wash services or membership; (b) your violation of these Terms; (c) your violation of any law or third-party right; or (d) your negligent or willful misconduct on our property.

17Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EXPRESS WASH CAR WASH AND ITS OWNERS, OPERATORS, AFFILIATES, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, REGARDLESS OF THE LEGAL THEORY OR WHETHER WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS, YOUR MEMBERSHIP, OR YOUR USE OF OUR WASH SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID BY YOU TO EXPRESS WASH CAR WASH DURING THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED FIFTY DOLLARS ($150).

Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent any such law applies, our liability is limited to the maximum extent permitted.

18Mandatory Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

You and Express Wash Car Wash agree that any dispute, claim, or controversy arising out of or relating to these Terms, your membership, your use of our wash services, or your relationship with Express Wash Car Wash (each, a "Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court, except as set forth below.

The arbitration will be conducted in Hillsborough County, Florida, or such other location as mutually agreed. The arbitrator's decision will be final and binding.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of this arbitration provision is void or unenforceable.

Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

Exceptions

Notwithstanding the above, either party may: (a) bring an individual action in small claims court for disputes within that court's jurisdiction; (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent or stop unauthorized use or infringement of intellectual property rights; and (c) bring an action regarding the enforceability of these arbitration provisions.

Opt-Out

You may opt out of this arbitration agreement by sending written notice to he***@****************sh.com within thirty (30) days of first accepting these Terms, with the subject line "Arbitration Opt-Out" and including your full name, address, and account email. Opting out does not affect any other provision of these Terms.

19Class Action Waiver

YOU AND EXPRESS WASH CAR WASH AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. UNLESS BOTH PARTIES AGREE OTHERWISE, AN ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

20Governing Law & Venue

These Terms and any Dispute arising out of or relating to these Terms are governed by the laws of the State of Florida, without regard to its conflicts of laws principles. Subject to the arbitration provisions in Section 18, you agree that any court action must be brought exclusively in the state or federal courts located in Hillsborough County, Florida, and you consent to the personal jurisdiction of those courts. This venue selection mirrors the venue selected in our Website Terms of Use.

20ASeverability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions will remain in full force and effect. Any invalid or unenforceable provision will be interpreted to the maximum extent permitted to reflect the parties' original intent.

21Changes to These Terms

We may modify these Terms at any time. Material changes will be posted on this page with an updated Effective Date. For active monthly members and Annual Plan members, material changes affecting billing, cancellation, the arbitration agreement, or other significant legal rights will be communicated via email, SMS, or in-person notice at least 30 days before taking effect, as also described in our Privacy Policy. Your continued use of our wash services after changes become effective constitutes your acceptance of the updated Terms.

22Contact Us

If you have questions about these Terms, contact us at:

You can also reach us by visiting any of our four Florida locations during regular business hours, or by calling your home location directly.