Privacy Policy
This Privacy Policy describes how Express Wash on Central LLC, doing business as Express Wash Car Wash ("Express Wash," "we," "our," or "us"), collects, uses, and protects information you provide when you visit our locations, use our services, sign up for membership, communicate with us, or visit our website at expresswashcarwash.com.
Express Wash Car Wash is the customer-facing brand under which Express Wash on Central LLC and its affiliated operating entities operate car wash locations across Florida. References to "Express Wash," "we," "our," or "us" in this Privacy Policy refer collectively to Express Wash on Central LLC and its affiliated operating entities, all of which conduct business under the Express Wash Car Wash brand.
01Information We Collect
We collect information in the following categories:
Information You Provide Directly
- Name, mailing address, email address, and phone number
- Date of birth
- Vehicle information, including license plate number and vehicle description
- Payment information (processed securely through our third-party payment processors; we do not store full payment card numbers)
- Membership preferences and communication preferences
- Information you provide when contacting customer service or completing forms
Information Collected Automatically
- License plate images and timestamps captured by lane equipment when you use our services
- RFID tag identifiers associated with your membership
- Wash transaction records, including date, time, location, and service tier used
- Website usage data, including IP address, browser type, pages visited, and referral source
Information from Third Parties
- Identity and demographic information from our service providers used to verify membership and prevent fraud
- Information from social media platforms when you interact with us through those platforms
02How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our car wash services and membership program
- Process membership signups, billing, and account management
- Communicate with you about your account, services, promotions, and changes to our services
- Send transactional and promotional messages by email, SMS/text message, and direct mail (where applicable and where you have not opted out)
- Identify your vehicle at our lanes for membership verification
- Detect, prevent, and address fraud, security issues, and violations of our terms
- Comply with legal obligations and respond to lawful requests
- Conduct analytics, market research, and business operations
03SMS / Text Message Communications
When you provide your mobile phone number to Express Wash Car Wash — whether at our locations, through our website, by completing a membership signup, through a profile completion form, or by otherwise providing consent to receive text communications — you may receive recurring transactional and promotional text messages from us. Text messages may be sent using an automatic telephone dialing system or other automated technology.
You may opt in to receive SMS messages from Express Wash by:
- Enrolling in a membership
- Submitting a website form
- Checking an SMS consent box
- Texting a keyword to one of our numbers
- Otherwise providing consent to receive text communications
These messages may include:
- Account updates, including membership confirmations and billing notifications
- Service-related communications, including reminders to complete your membership profile
- Promotional offers, discounts, and announcements
- Information about new locations, services, and features
Transactional messages may be sent regardless of marketing preferences when necessary to service your account, membership, billing, or vehicle access. Marketing and promotional text messages are sent only where consent has been provided or otherwise permitted by applicable law.
Consent Not Required for Purchase
Consent to receive promotional text messages is not a condition of purchase. You may purchase services or enroll in membership without consenting to receive marketing SMS messages.
Opt-Out Instructions
You can opt out of SMS messages from Express Wash Car Wash at any time by replying STOP to any message you receive from us. After you opt out, we will not send you further SMS messages except for a final confirmation that your opt-out has been processed. For customer care assistance, reply HELP to any message or contact us at he***@****************sh.com.
Message Frequency
Message frequency varies based on your account activity and our promotional schedule. You may receive up to several messages per month.
Message and Data Rates
Standard message and data rates from your mobile carrier may apply to messages you receive from us. We do not charge you separately for sending SMS messages, but your carrier's rates apply based on your mobile plan.
SMS Interaction Data
We may collect information related to your SMS interactions with us, including message delivery confirmations, opt-in records, opt-out requests, and message engagement data.
No Third-Party Sharing of Mobile Information for Marketing
We do not sell, rent, or share your mobile phone number, SMS opt-in status, or SMS-related consent information with third parties or affiliates for their own marketing or promotional purposes. Mobile information sharing is limited to subcontractors and service providers who help us deliver SMS services on our behalf, and these parties are contractually obligated to use the information only to provide those services.
Carriers Are Not Liable
Mobile carriers (including T-Mobile, AT&T, Verizon, and others) are not liable for delayed or undelivered messages.
04How We Share Information
We share information only as described below:
With Service Providers
We share information with companies that help us operate our business, including payment processors, SMS and email delivery providers, customer relationship management systems, hosting providers, and analytics services. These providers are contractually limited to using the information only to perform services for us.
For Legal and Safety Reasons
We may share information when required by law, in response to valid legal process, to protect our rights or property, to investigate fraud or security issues, or to protect the safety of any person.
In Connection with Business Transactions
If Express Wash is involved in a merger, acquisition, financing, or sale of all or part of our business, customer information may be transferred as part of that transaction, subject to standard confidentiality protections.
With Your Consent
We share information in any other circumstance only with your consent.
We do not sell personal information to third parties for monetary consideration, and we do not share mobile phone numbers or SMS opt-in data with third parties or affiliates for their marketing purposes.
05Cookies and Online Tracking
Our website uses cookies and similar technologies to remember your preferences, analyze website traffic, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect website functionality.
We may use third-party analytics services (such as Google Analytics) and advertising platforms (such as Meta and Google Ads) to understand how visitors use our site and to deliver relevant advertising. These services may set their own cookies and collect data subject to their own privacy policies.
06Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Despite these measures, no system is completely secure. We cannot guarantee absolute security of your information.
07Data Retention
We retain your information for as long as your account is active, as needed to provide our services, and as required to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
08Your Choices and Rights
You have the following choices regarding your information:
Email Communications
You can unsubscribe from promotional emails by clicking the unsubscribe link at the bottom of any email or by contacting us. Transactional emails about your account will continue regardless of marketing preferences.
SMS Communications
Reply STOP to any SMS message to opt out, as described in Section 3.
Account Information
You can update your name, email address, and other profile information by contacting us at he***@****************sh.com.
Membership Cancellation
You can cancel your Unlimited Wash Club membership at any time by visiting any of our locations or contacting customer service. Cancellation does not delete your historical account or transaction information, which we retain as described in Section 7.
Depending on applicable law, residents may have certain rights regarding their personal information, including rights related to access, deletion, and opting out of certain data practices. To exercise any applicable rights, contact us at he***@****************sh.com.
09Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us and we will delete it.
10Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the Effective Date above and, where appropriate, provide additional notice. Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
11Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
600 S Magnolia Ave, Suite 300
Tampa, FL 33606
Email: he***@****************sh.com
This Privacy Policy was last updated on May 7, 2026.